The Customer Success Team

Customer Success is a crucial part of our competitive strategy. In this role, your mission is to quickly onboard new customers so they get the most from the unique Domino platform. You will act on their behalf, track the progress toward their data science goals, and champion their product needs to ensure Domino hears the voice of the customer.

The Customer Success team ensures that customers have a performant and reliable experience with Domino. We are an elite team of customer-centric managers, Field Engineers, and Solution Architects who help data science teams turn their companies into model-driven organizations. In addition, you’ll work closely with many departments, including Sales, Deploys, Field, and Application Engineering, to ensure they can function smoothly and achieve their goals.

Not familiar with Domino Data Lab?

Learn more about us on our careers site!

Top questions we get asked by candidates

What it's like working on the Customer Success team

Team size and roles

  • The Customer Support team is made up of 62 people.
  • Customer Support Engineering is 43 people, including Field Engineers, Field Data Scientists, Solution Architects, and Project Managers (all post sales)
  • Customer Support Management is 19 people, primarily CSMs and CS leaders

Team growth rate

  • Across the Customer Support department, we expect to add approximately 20 new employees by the end of the year

Our tools

  • Machine Learning & AI technologies
  • Cloud (AWS, Azure, GCP)
  • Docker & Kubernetes
  • Python
  • TensorFlow
  • PyTorch

Our Tools

  • LinkedIn Recruiter
  • Gem
  • Greenhouse
  • Canvas
  • Crosschq

Other frequently asked questions

How Domino Data Lab’s Solutions Architects Are Building the Future of Data Science

Whether helping to develop more effective drugs or providing cheaper health insurance, data science is an indisputable game-changer at the intersection of business and technology. As a staff solutions architect at Domino Data Lab, Nick Jablonski is directly empowering data scientists to solve the world’s most worthy challenges. Below, he discusses his role in the company and how team members have an opportunity to make a big impact.

Win with us

Are you a driven self-starter with low ego and a high degree of ownership? We want to hear from you.
Hourglass Icon
Filter Icon
Filters
Locations
United States
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Canada
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Europe
No items found.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Remote
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Departments
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Clear Filters

Resources to learn more about Domino

Follow us

Follow us

Learn about who we are on our website, LinkedIn, and Twitter.

Read our blog
Read our blog

Read our company blog to discover more.

Meet our founders
Meet our founders

Check out the story of how Domino was founded here.

Catch us in the press
Catch us in the press

Read this Wall Street Journal article about how Domino raised $100M in new funding.