The Customer Success Team
Customer Success is a crucial part of our competitive strategy. In this role, your mission is to quickly onboard new customers so they get the most from the unique Domino platform. You will act on their behalf, track the progress toward their data science goals, and champion their product needs to ensure Domino hears the voice of the customer.
The Customer Success team ensures that customers have a performant and reliable experience with Domino. We are an elite team of customer-centric managers, Field Engineers, and Solution Architects who help data science teams turn their companies into model-driven organizations. In addition, you’ll work closely with many departments, including Sales, Deploys, Field, and Application Engineering, to ensure they can function smoothly and achieve their goals.
Not familiar with Domino Data Lab?
Top questions we get asked by candidates
What qualites are you looking for in candidates?
What makes the team effective?
What it's like working on the Customer Success team
Team size and roles
- The Customer Support team is made up of 62 people.
- Customer Support Engineering is 43 people, including Field Engineers, Field Data Scientists, Solution Architects, and Project Managers (all post sales)
- Customer Support Management is 19 people, primarily CSMs and CS leaders
Team growth rate
- Across the Customer Support department, we expect to add approximately 20 new employees by the end of the year
Our tools
- Machine Learning & AI technologies
- Cloud (AWS, Azure, GCP)
- Docker & Kubernetes
- Python
- TensorFlow
- PyTorch
Our Tools
- LinkedIn Recruiter
- Gem
- Greenhouse
- Canvas
- Crosschq
Other frequently asked questions
How is your team actively honoring DEI?
What's hard about what you're building?
Which company value resonates with you most?
What do people do when they need to take a break?
Where do feature ideas come from?
What's the hardest problem you've recently solved successfully?
What will new hires experience in their first 30 days?
What's the hardest part of your job?
What's an average day look like at Domino?
How does the team contrbute to core business goals?
What products do you deliver to customers?
How much do candidates need to know about your industry?
What are the hours like and is remote work permitted?
How Domino Data Lab’s Solutions Architects Are Building the Future of Data Science
Whether helping to develop more effective drugs or providing cheaper health insurance, data science is an indisputable game-changer at the intersection of business and technology. As a staff solutions architect at Domino Data Lab, Nick Jablonski is directly empowering data scientists to solve the world’s most worthy challenges. Below, he discusses his role in the company and how team members have an opportunity to make a big impact.
Win with us
Resources to learn more about Domino
Read this Wall Street Journal article about how Domino raised $100M in new funding.
